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When Should I Expect My Package?

Generally, our packages should arrive within 1 week from your order date, but it may take up to 2-3 weeks for your kits to arrive. Due to Covid-19 related delays in the supply chain, shipping times have risen significantly, and we are doing all that we can to get you your package as soon as possible! If you have any additional questions concerning tracking your package or the shipping process, send us an email at paintbynumbershq@gmail.com!

Why Hasn't My Tracking Been Updated?

If it's within 1-2 weeks of your order, it's possible that your order is being transferred through local distribution centers and has yet to be updated. Continue to check back every few days through this time period, and it should update itself soon! If it's been 2-3 weeks since you ordered, it's possible that your package is waiting to be cleared at customs- this step can unfortunately take awhile. We apologize if you are frustrated with longer shipping times, but you should have your order within 3 weeks of your purchase!

What Is Included In Each Kit?

Each kit comes ready with a canvas, wooden paintbrushes, various acrylic paints, and a frame if selected.

How Do I Get A Refund?

First, you need to make sure that you're contacting us within the window of time in which we accept returns, which is 50 days from the date of purchase. Next, we are going to need a receipt or proof of purchase, as well as your full name and email address. We only accept returns on items that don't arrive as described by us, such as the package was damaged in transit, or your kit didn't include all of the supplies listed. If this is the case, you can send us an email with photographs of your issue and reasons for returning your item to paintbynumbershq@gmail.com and we will get back to you shortly.


 

Leather

Leather can be damaged by exposure to extreme heat, sunlight or moisture. Ideally you should keep your bag in a fabric dust bag and then store it in a cool, dry, dark place. Leave plenty of space around the bag and wrap buckles and zippers to prevent them marking the bag. You may wish to stuff the bag with acid free paper in order to maintain its shape. 

Empty your bag and remove loose dirt with a soft brush, a lint roller or the brush attachment of a vacuum cleaner. Use either a specialist leather cleaner or a small quantity of warm soapy water and gently wipe the bag with a soft cloth. If you are using soapy water, towel dry the bag immediately. Never saturate leather with water and never apply chemical cleaners. Depending on the conditions to which it is exposed, leather will dry out over time and its fibres become brittle and crack. To prevent this, you need to replace the leather’s oils after cleaning.

Use a conditioner which is an emulsion of natural oils and waxes and which is easily absorbed into the leather. The application of beeswax will help waterproof the leather.

NO. Saturating leather causes it long term damage and will irrevocably shorten the life of the item. Cared for properly your leather bag should give a lifetime of service without ever needing to be submerged in water. If you do spill bright yellow curry all over your bag, you may feel that you have no alternative, but it is a last resort and your bag will never be the same again.

You should avoid getting a leather bag wet. A good quality leather bag will not be affected by a rain shower, but you should never allow your bag to become saturated with water. If your bag does become very wet you should stuff it with paper towel, not newspaper because the ink may mark the lining, and replace it as it becomes saturated. Dry the bag in warm conditions but do not use high heat such as a hairdryer or tumble dryer. When the bag is dry, replenish the oils which have been washed out by using a conditioner.

Ironing a leather bag is possible, but it’s not a good idea. A crease or indentation will disappear over time with the application of conditioner but if you really can’t wait then proceed with extreme caution. Use the lowest setting on your iron, place brown paper or 100% cotton cloth over the leather and iron quickly and lightly. Condition the leather afterwards to replenish the oils it will have lost.

Our bags are made from good quality full grain leather with sturdy brass fittings and strong zips, which will last you a lifetime, if you look after it.

Jewelry

There is no grain in gold. Gold casting grain is the fresh gold newly mixed with the alloy metals that strengthen the gold enough for jewelry making. This is the form they use in preparing for casting.

They use this size so it melts quickly, and because it is easy to measure out to track how much the jeweler needs.

Massage lotion or oil into your hand and wrist. Make sure to relax your hand muscles. Now slide the bracelet off of your wrist while gently twisting the band.

Step 1: Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape or a strip of paper.

Step 2: If you are using a plain strip of paper, then measure that paper strip with a ruler to determine your wrist size.

Step 3: Add 1/4 inch to 1 inch (average is 1/2 inch) to your wrist size, depending on whether you would like a snug, comfort, or loose fit. This is the ideal bracelet length for you.

Orders

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order.

Yes, we offer free shipping on all orders over $100 before tax.

All orders ship from a central distribution center; therefore, shipping costs differ slightly from country to country. 

Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours.