Free shipping Over Order 50 USD All Over USA

FREQUENTLY ASKED QUESTIONS

Shipping

How will the quarantine affect my order?

We are working hard so you can get your paint by numbers kits on time. Due to the quarantine and to remain operational, we are shipping directly from our warehouse based in China. We will have the US warehouse ready as soon as possible. We intend to be 100% transparent with our customers. We have fulfilled thousands of orders, and we will continue to do so!

HOW LONG DO YOU NEED TO PREPARE MY ORDER?

Please note, we are experiencing unprecedented demand. Therefore, we have increased our preparation times to up to 10 business days. In some cases (orders with many different PBN), it may take longer. That's the average time we'll need to prepare and pack your order. 

HOW ABOUT SHIPPING? 

We still offer free shipping handled by USPS regular service. The estimated delivery time to 15-30 days from dispatch. COVID-19 has affected international shipments big time since the number of international flights has been drastically reduced. Some orders may experience up to 2-4 weeks of delay.

If you'd like to cancel your order, please get in touch, and we'll do so if it hasn't been shipped yet. You can email us at support@canvasbynumbers.com with the subject CANCEL (order number).

Please, understand that if your order is in transit, we cannot stop it. You can always return it for a full refund. 

If you have any issues with your order, please don't worry. Reach out. We will do our best to provide you with updates or solve any problem. Don't lose your cool. We are here. 

All orders are still covered by our 60 days, no-hassle money-back guarantee. All shipments are tracked and insured, and our 24/7 customer service team will handle any questions or issues at support@canvasbynumbers.com.

We appreciate your patience and understanding during these difficult times!

What are your shipping times?

If you have any issues with your order, please don't worry. Reach out. We will do our best to provide you with updates or solve any problem. Don't lose your cool. We are here. 

All orders are still covered by our 60 days, no-hassle money-back guarantee. All shipments are tracked and insured, and our 24/7 customer service team will handle any questions or issues at support@canvasbynumbers.com.

We appreciate your patience and understanding during these difficult times!

Returns and Refunds

Order Cancellation

We still offer free shipping handled by USPS regular service. The estimated delivery time to 15-30 days from dispatch. COVID-19 has affected international shipments big time since the number of international flights has been drastically reduced. Some orders may experience up to 2-4 weeks of delay.

Any other issues with your order?

Please get in touch through our contact page or sends us an email at support@canvasbynumbers.com. We will try our absolute best to make you a happy customer.

As always, please include the following information in your message:

➤The order number included in your order confirmation email (i.e. #1234)
➤The email address used to place the order
➤The FULL name and address of the purchaser
➤A picture of the issue if necessary

DON'T MISS THE TRAIN!

GET 10% OFF YOUR FIRST ORDER!
Receive exclusive offers only for subscribers. Our emails don't suck and we won't spam you.